Question 1

How quickly can you fix my slow movement?

Accepted Answer

We understand that a slow-moving garage door is frustrating and can even be a security concern. Our rapid response team can typically diagnose and repair slow movement issues the same day you call. The most common causes of slow movement—such as worn springs, lack of lubrication, or track alignment issues—can usually be fixed within 1-2 hours. For more complex problems like motor replacement, we keep common parts in stock to minimize wait times. Call us at 1-409-263-5798 and we'll give you an accurate time estimate based on your specific situation.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Several factors can cause your garage door to move slowly:

**1. Worn or Damaged Springs:** Torsion and extension springs lose tension over time, making it harder for the door to lift properly. This is one of the most common causes.

**2. Lack of Lubrication:** Metal components like rollers, hinges, and tracks need regular lubrication. Dry parts create friction that slows movement.

**3. Track Alignment Issues:** If tracks are bent, misaligned, or have debris buildup, the door won't glide smoothly.

**4. Opener Motor Problems:** Aging motors lose power. If your opener is over 10-15 years old, it may struggle to lift the door at normal speed.

**5. Broken Cables or Pulleys:** Damaged lift cables or worn pulleys put extra strain on the system.

**6. Door Balance Issues:** An unbalanced door forces the opener to work harder. You can test this by disconnecting the opener and lifting the door manually—it should stay in place at any height.

Our technicians can quickly diagnose which issue is affecting your door and provide a lasting solution.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We believe every homeowner should have access to a quality, secure garage door, which is why we offer flexible financing options for new steel door installations.

**Our Financing Benefits:**
- Competitive interest rates
- Terms from 12 to 60 months
- Quick approval process (often same-day)
- No prepayment penalties
- Available for installations over $500

Steel doors are an excellent investment that improve curb appeal, energy efficiency, and home security. With our financing options, you can get the door you want now and pay over time with manageable monthly payments.

Contact us for a free estimate, and we'll discuss financing options that fit your budget. We work with multiple lenders to find you the best terms available.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing the old door (if applicable), installing the new door panels, setting up the track system, installing the springs and cables, mounting and programming the opener, and testing all safety features.

Complex installations—such as custom sizes, commercial doors, or situations requiring structural modifications—may take longer. We'll always provide an accurate time estimate before beginning work.

Our team arrives prepared with all necessary parts and equipment to complete most installations in a single visit.

Question 5

What's included in your warranty?

Accepted Answer

Every service from Garage Door Galveston comes with our comprehensive 1-Year Warranty covering both parts and labor. Here's what that means for you:

**Parts Coverage:** If any part we install fails due to defects or normal use within one year, we'll replace it at no cost.

**Labor Coverage:** We stand behind our workmanship. If any issue arises from our installation or repair work, we'll return and fix it free of charge.

**Manufacturer Warranties:** New doors and openers also come with manufacturer warranties (typically 3-10 years on doors, 5+ years on openers) that we help you register and claim if needed.

**What's Not Covered:** Damage from accidents, natural disasters, or misuse falls outside warranty coverage.

We're confident in our work, and our warranty reflects that commitment to quality.

Question 6

Do I really need annual maintenance?

Accepted Answer

Annual maintenance isn't just recommended—it can save you significant money and prevent inconvenient breakdowns. Here's why it matters:

**Extends Door Lifespan:** Regular maintenance can add 5-10 years to your garage door's life by catching small issues before they become major problems.

**Prevents Costly Repairs:** A simple lubrication and adjustment costs far less than emergency spring replacement or motor repair.

**Ensures Safety:** Garage doors are heavy and under high tension. Annual safety inspections verify that auto-reverse mechanisms, photo-eye sensors, and other safety features work properly.

**Maintains Warranty:** Some manufacturer warranties require proof of regular maintenance.

**What's Included in Our Tune-Up:**
- Complete visual inspection
- Lubrication of all moving parts
- Hardware tightening
- Balance and alignment check
- Safety feature testing
- Minor adjustments as needed

Most tune-ups take less than an hour and cost a fraction of a repair call. Ask about our annual maintenance plans for additional savings.

Question 7

What should I do if my garage door won't open?

Accepted Answer

If your garage door won't open, try these troubleshooting steps before calling:

**1. Check the Obvious:**
- Is the opener plugged in?
- Are the batteries in your remote dead?
- Is the wall switch working?

**2. Look for Lock Engagement:**
- Some doors have manual locks that may have been engaged accidentally.

**3. Check the Photo-Eye Sensors:**
- The sensors at the bottom of the door tracks should have solid lights. If blinking, they may be misaligned or blocked.

**4. Try the Emergency Release:**
- Pull the red emergency release cord to disconnect from the opener and try lifting manually. If it still won't move, the issue is with the door itself (likely springs).

**5. Listen for Sounds:**
- Motor running but door not moving? Could be a stripped gear or broken chain.
- No sound at all? Likely an electrical or motor issue.

**If none of these work, call us at 1-409-263-5798. We offer same-day emergency service and can usually identify and fix the problem quickly.**

Question 8

Are your technicians licensed and insured?

Accepted Answer

Absolutely. Every Garage Door Galveston technician is:

**Fully Licensed:** We maintain all required state and local licenses for garage door installation and repair.

**Comprehensively Insured:** We carry general liability insurance and workers' compensation coverage. This protects you from any liability if an accident occurs on your property.

**Background Checked:** Every team member passes a thorough background check before they're allowed in customers' homes.

**Professionally Trained:** Our technicians are trained in the latest garage door technologies and safety protocols. Many hold manufacturer certifications for specific brands.

**OSHA Compliant:** We follow all Occupational Safety and Health Administration guidelines for safe work practices.

When you hire Garage Door Galveston, you're getting true professionals—not a random handyman or fly-by-night operation. Your home and family's safety are our top priorities.

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